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Find answers to common questions or reach out directly. We're here and we're quick.

Frequently Asked Questions

The most common questions, answered clearly.

Yes. VOYD is completely free to download on both the App Store and Google Play. Core features are always free. Optional premium features may be offered in the future, and we'll be transparent when that happens.
VOYD supports iOS 16 and above, and Android 10 and above. We recommend keeping your device and the app up to date for the best experience. Older OS versions may work but are not officially supported.
Your data is encrypted end-to-end and never sold or shared with third parties. VOYD collects only what is necessary to provide the service. You can request to export or delete your data by sending us an email.
Tap "Forgot Password" on the login screen in the app and enter your email address. You'll receive a reset link within a couple of minutes.
Sign in with the same VOYD account on both your devices. Changes sync automatically and near-instantly — typically under 200ms. Sync works over Wi-Fi and mobile data. Offline changes are queued and pushed when you reconnect.
Yes. VOYD is fully functional offline. All your data is cached locally and the full feature set is available without an internet connection. Changes sync automatically as soon as you're back online.
Use the contact form on this page. We read every submission and our team triages bug reports within 48 hours. Feature requests are tracked and reviewed as part of our quarterly roadmap process.
We try to respond within 24 hours. We work with a small team so on busy days it might take longer.

Still need help? We've got you.

Fill out the form and a real person from our support team will get back to you. We don't use bots for support.

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Email Support

For general enquiries: support@voydfitness.com

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Security Issues

Please report vulnerabilities directly to support@voydfitness.com and do not disclose publicly.

Response Time

We aim to respond within 24 hours, Monday–Friday. Often sooner.

Send a message

Tell us what's going on and we'll help you sort it out.